Terms of Service

1.Who we are

20th Labs Ltd is a company registered in England & Wales under company number 17323190. Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

In these terms, “20th Labs”, “we”, “us” and “our” mean 20th Labs Ltd. “You” means the person or business using our website or products.

2.Scope and acceptance

These terms apply to your access to and use of our website and any software product we make available (together, the “Services”). By creating an account or using the Services, you agree to these terms. If you do not agree, please do not use the Services.

If you use the Services on behalf of a business, you confirm that you have authority to accept these terms on its behalf, and references to “you” include that business. Our Services are provided for business use and are not directed at consumers.

We may enter into a separate written agreement with you. Where there is a conflict, that agreement takes precedence over these terms.

3.Accounts and registration

Some Services require an account. When you register, you agree to provide accurate and complete information and to keep it up to date.

• You are responsible for keeping your login credentials secure and for all activity that takes place under your account.
• You must tell us promptly if you believe your account has been accessed without your permission.
• You must be at least 18 years old and legally able to enter into a contract.
• We may refuse, suspend or close an account where we reasonably believe these terms have been breached.

4.Acceptable use

You must not use the Services for unlawful purposes, to send spam or unsolicited bulk messages, to distribute malware, to infringe someone else’s rights, or to place an unreasonable load on our systems or those of third parties.

Our Acceptable Use Policy sets out the full rules and forms part of these terms.

5.Subscriptions, fees and payment

Our products are sold on recurring subscription plans, usage-based plans, or a combination of the two. The plan, price and billing period that apply to you are those shown at the time of purchase.

• Subscription fees are billed in advance for each billing period and renew automatically until cancelled.
• Usage-based charges are billed in arrears based on the usage we record.
• Payments are taken by card through a regulated third-party payment provider. We do not receive or store your full card details.
• Prices are exclusive of VAT and other applicable taxes unless stated otherwise.

Billing cycles, cancellation, refunds and failed payments are covered in our Billing, Refunds & Cancellations policy.

6.Intellectual property

We own, or are licensed to use, all intellectual property rights in the Services, including the software, its design, branding and documentation. Nothing in these terms transfers those rights to you.

Subject to your compliance with these terms and payment of any fees due, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your own internal business purposes.

You must not:

• copy, modify, translate or create derivative works of the Services;
• reverse-engineer or attempt to extract the source code of the Services, except to the extent the law permits;
• resell, sublicense, rent or otherwise make the Services available to third parties, unless we have agreed in writing; or
• remove or obscure any proprietary notices.

You keep ownership of the data and content you submit to the Services. You grant us the limited rights we need to host, process and display it in order to provide the Services to you. If you send us feedback or suggestions, we may use them without obligation to you.

7.Third-party services

The Services rely on third parties for functions such as hosting, payment processing, email delivery and analytics. Our products may also connect to third-party platforms and APIs at your direction.

Your use of a third-party service is governed by that provider’s own terms and privacy policy. We are not responsible for third-party services, and we cannot guarantee their continued availability. If a third-party platform changes or withdraws access, the affected functionality may change or stop working.

8.Availability and disclaimers

We aim to keep the Services available and working properly, but we do not promise that they will be uninterrupted, error-free or free from security vulnerabilities. We may carry out maintenance, and we may change, add to or withdraw features.

Some products are still in development. Where a product is described as in development, it may be incomplete, may change significantly, and may not be generally available.

Except as expressly stated in these terms, the Services are provided “as is” and we exclude all warranties, conditions and terms implied by statute or common law to the fullest extent permitted by law. You are responsible for your use of the Services and for the results you obtain from them.

9.Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of England & Wales.

Subject to that, we are not liable for:

• loss of profits, revenue, business, contracts, anticipated savings or goodwill;
• loss or corruption of data; or
• any indirect or consequential loss.

Subject to the paragraphs above, our total liability to you arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the total amount you paid us for the Services in the twelve months immediately before the event giving rise to the claim.

You are responsible for keeping your own backups of any data that is important to you.

10.Termination

You may stop using the Services at any time, and you may cancel a subscription as described in our Billing, Refunds & Cancellations policy.

We may suspend or terminate your access, in whole or in part, if you breach these terms, if payment is overdue, if we reasonably suspect unlawful or harmful use, or if we are required to do so by law. Where it is reasonable to do so, we will give you notice first.

When your access ends, your right to use the Services stops immediately. We may delete your account data after a reasonable period. Any rights and obligations that by their nature should survive termination will do so, including those on intellectual property, liability and governing law.

11.Changes to these terms

We may update these terms from time to time — for example, to reflect changes to our Services or to legal requirements. The current version is always published on this page with the date it was last updated.

Where a change materially affects your rights, we will give you reasonable notice by email or through the product before it takes effect. Continuing to use the Services after a change takes effect means you accept the updated terms.

12.Governing law and jurisdiction

These terms and any dispute or claim arising out of them, including non-contractual disputes or claims, are governed by the law of England & Wales. The courts of England & Wales have exclusive jurisdiction.

If any provision of these terms is found to be unenforceable, the rest of the terms remain in force.

13.Contact

Questions about these terms can be sent to support@20thlabs.com, or by post to 20th Labs Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.